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IMPORTANT LEGAL NOTICE
We are Minimum World Ltd (company number 4508799), a company registered in England and Wales. Our registered office address and business trading address is at Prospect House 2, Loddon Industrial Estate, Little Money Road, Loddon, Norwich NR14 6JD. Our UK VAT number is 847 1228 25. We are registered with the Information Commissioner's Office (registration number ZA884675) on the data protection public register.
When you shop with us (or access our website), these terms and conditions apply. These are the legal terms and conditions under which we supply the products listed on our website (www.minimumworld.com) to you. Please read these terms and conditions carefully before ordering any products from our site. Using our site indicates that you have read, understood, and accepted these terms and conditions, together with our Privacy Policy, regardless of whether or not you choose to register with us.
Unless stated otherwise, we use the terms "we", "us" and “our” to refer to Minimum World Ltd. If you need to contact us, our email address is info@minimumworld.com. You can also find out more on our Help & FAQ page (which also form part of these terms).
We keep these terms and our Help & FAQ page updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
WEBSITE TERMS OF USE
Use of our site includes accessing, browsing, shopping on, or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.
Access to our site
Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.
Your account and password
You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us. If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. We have the right to disable any password or account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use. If you know or suspect that anyone other than you knows your password, you must promptly notify us at info@minimumworld.com.
Your use of our site
You may use our site only for lawful purposes. You may not use our site:
You also agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.
Website Content & Information
The content on our site, including our How-To Guides and FAQs, is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site. Although we make reasonable efforts to update the information on our site, we make no guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
User Generated Content
You must ensure that any and all information and material which you post to our site (User Content) and use of any interactive services associated with it complies with following standards. User Content must be accurate (where it states facts), be genuinely held (where it states opinions) and comply with applicable law in the UK and in any country from which it is posted. Product reviews will only be accepted from genuine, verified purchasers. User Content must not:
We reserve the right to determine whether there has been a breach of these content standards through your use of our site. When a breach of these content standards has occurred, we may take such action as we deem appropriate and reserve the right to reject publication of any such User Content or delete such User Content from our site.
Viruses, hacking and other offences
While we make every effort to secure our website we cannot guarantee that our site, or any third-party sites linked to or associated with our site, will be secure or free from bugs or viruses and you should use your own virus protection software.
You must not misuse or tamper with our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and your right to use our site will cease immediately. In the event of such a breach,you agree to indemnify, defend and hold harmless Minimum World Ltd, its directors, employees, consultants and agents from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this website or your breach of the Terms and Conditions.
Our rights
If we determine that there has been a breach of these Terms of Use, we may take such action as we deem appropriate. This may include, although is not limited to: issuing a warning to you; withdrawing your right to use our site; taking legal proceedings against you and/or; disclosing such information to law enforcement authorities.
TRADE OVERVIEW
By placing a trade order with Minimum World Ltd, you are deemed to have accepted the terms and conditions as set out in this document.
The Minimum World trade website is held to different T&Cs to the retail website. Not all products on our retail website are available to trade account holders and prices, sales, promotions, or discount codes advertised on our retail website will not generally be applicable to trade.
General Trade Account Information:
You may only purchase trade products from us if:
1) you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old);
2) you are an authorised user of the credit or debit card or payment account (i.e.PayPal) used to pay for your order;
3) you have been approved (and continue to be approved at annual review) as a verified trade account holder.
YOUR DETAILS
If you wish to verify the details you have submitted to Minimum World you may do so by contacting us via email or by letter. Our security procedures mean that we may request proof of identity before we reveal information.
Minimum World Limited is the data controller for the purpose of the General Data Protection Regulation (GDPR). We are registered with the Information Commissioner's Office (registration number ZA884675) on the data protection public register.
You have the right to access the information which Minimum World holds about you and your right of access can be exercised in accordance with GDPR. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such charge upon receiving your access request and confirm whether you wish to proceed and pay such charge.
For more information on how your data is stored and processed, please read our Privacy Policy.
ORDER ACCEPTANCE
Once you have placed your order, you should receive an email from us acknowledging that we have received your order. If you do not receive this email, please check your junk/spam email folder first and if you still have not received it then please contact us. Please note, this email acknowledgment does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which we may refuse for any reason). By completing and submitting the electronic order form (or proceeding through the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form or completing the checkout process constitutes our acceptance of your order.
If paying by debit/credit card or PayPal, then payment for your order will be taken at the point of checkout. We will not process your order until payment has been received in full. As soon as successful payment has been received by us, your order will then be picked and packed in preparation for despatch. If we accept your order then an email confirmation with the final order details of what is being despatched, with any applicable amendments will be issued at the point of shipment, at which point the contract between us will be formed.
If you have made a mistake with your delivery address or wish to cancel the order you have placed, please email info@minimumworld.com immediately. We will do our best to make any essential amendments to your order, but we cannot guarantee that we will be able to cancel or amend the order before despatch. You may be able to return your products under these terms and conditions or under our Trade Returns Policy.
We are unable to make additions or amendments to the products ordered after checkout has been completed and payment has been taken.
We reserve the right to amend orders due to stock availability. We will always contact you if there are any differences between the order you have placed and what will be delivered.
These terms and conditions, and any contract between us, are only in the English language. Please note that we may not necessarily keep a copy of your contract. You should keep a copy of these terms and conditions and your order for future reference.
We reserve the right to refuse custom to any person/s who have been deemed harmful to our business or staff and any orders made from such individuals may be automatically cancelled and refunded in full. In this event, any such individual/s affected would be informed about our decision by email. Decisions are final and irreversible. Reasons for cancellation may include, but are not limited to, the following: repeatedly contacting Minimum World Ltd or its staff using explicit or offensive language; false claims of non-receipt of orders; payment chargebacks on orders which have been rightfully delivered.
Pre-orders for special quantities or bespoke items will require a 50% non-refundable deposit paid in advance and the items will be non-returnable.
PAYMENT, PRICES AND PROMOTIONS
We accept payments through PayPal or by debit/credit card (cards currently accepted are: Visa, Mastercard, Maestro and American Express), payment through these methods will be taken at the point of checkout. We will only accept cheque payments from customers with UK billing addresses (excluding the Channel Islands) and UK bank accounts in GBP (Pound Sterling). Orders being paid for by cheque will not be despatched until a valid cheque has been received and processed by Minimum World Ltd.
We accept payment in GBP, EUR, USD and AUD. Prices will be charged in the currency displayed at checkout.
We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted (please read the ORDER ACCEPTANCE section in these Terms for more information on what constitutes as an “accepted” order). All prices shown on the website during the checkout process at the time of order are the prices that will be charged, except in the event of a pricing error.
In the event of a pricing error Minimum World Ltd reserves the right to correct the price with immediate effect and any products ordered at an incorrect price, on orders which have not yet been accepted and despatched by Minimum World Ltd, will be cancelled and refunded. If we accept and despatch your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the contract, refund to you any sums you have paid under the contract and require the return of any products provided to you.
If you wish to apply a valid discount code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. Any discounted or promotional pricing will be subject to the additional criteria quoted with the promotion or issued with the discount code.
Codes displayed on our retail website will NOT be valid for trade account holders.
OUR PRODUCTS
We make every effort to ensure the products displaying as available to purchase on our website are in stock. Most products are held in stock and are available for immediate despatch. However, if a product you have ordered is out of stock, we will let you know as soon as possible and will usually issue a refund or a credit for out of stock items.
The images of the products on our site and in our other advertising materials are for illustrative purposes only. Your products may vary slightly from the images displayed. Although we make every effort to display the colours and designs of the products accurately, we cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the products that will be delivered to you.
Most of the products we stock are 1:12 scale (1 inch scale) although we do stock a selection of “real-life” sized items, such as modelling tools and materials. All the miniature items we stock are designed for 1:12 scale (1 inch scale) but please note that there can be size variations within this scale, depending on design and manufacturer, so please check the product descriptions and dimensions carefully before purchasing. If you require further clarification on the size of a product before purchasing then please contact info@minimumworld.com.
None of the products available to purchase on our website are suitable for use by children under the age of 14. Our products are designed for adult collectors only - they are NOT toys. Additional safety warnings and instructions will also apply to some of our product ranges (such as our wired lighting range or our battery-operated products) you must read and understand the applicable safety warnings before purchase, resale, installation or usage of these products. Our safety notices can be found at minimumworld.com/safety and you can also email info@minimumworld.com to request PDF copies.
YOUR RIGHT TO CANCEL
If you have placed an order in error, or have changed your mind, and you have not yet received a notification from us to say that your order has been shipped then please email us immediately. We will try our very best to intercept and cancel the order before despatch, but we cannot guarantee it.
OUR RIGHT TO CANCEL
We may end our contract with you at any time if:
We may also end the contract in the event of a pricing error as set out previously in the PAYMENT, PRICES AND PROMOTIONS section earlier in these Terms.
If we end the contract in any of the situations mentioned, we will refund any money you have paid in advance for products we have not provided.
As set out previously in the ORDER ACCEPTANCE section of the Terms, we reserve the right to refuse custom to anyone who has been deemed harmful to our business, or staff, and any orders made from such individuals may be automatically cancelled and refunded in full before your order has been accepted and despatched.
UK DELIVERY
Free shipping to UK mainland addresses on trade orders over £200.
Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we may either contact you to arrange redelivery (charges will apply) or your order may be cancelled with delivery costs deducted from any refund due.
Delivery of your order will be complete when we deliver to the address you gave us and the products will be your responsibility from that time. Please be aware that we are only responsible for the delivery of goods until they are delivered to the address, or nominated person, as provided by the customer. We will not accept any liability for parcels not delivered or damaged by third-party parcel forwarders unless explicitly pre-agreed and arranged through Minimum World.
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
Please see our Trade Delivery Information page for more details on delivery rates and options.
INTERNATIONAL DELIVERY
International shipping for trade orders is charged at cost you will be contacted with quotes and shipping options before the order is shipped.
If you order products from us for delivery to a destination outside the UK:
Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we may either contact you to arrange redelivery (charges will apply) or your order may be cancelled with delivery costs deducted from any refund due.
Delivery of your order will be complete when we deliver to the address you gave us and the products will be your responsibility from that time. Please be aware that we are only responsible for the delivery of goods until they are delivered to the address, or nominated person, as provided by the customer. We will not accept any liability for parcels not delivered or damaged by third-party parcel forwarders unless explicitly pre-agreed and arranged through Minimum World.
Please see our Trade Delivery Information page for more details on delivery rates and options.
RETURNS
General returns and cancellations of trade orders will usually be accepted if Minimum World Ltd is notified within 14 days of receipt and the goods are returned still in their original, unopened packaging. The safe return and cost of return postage of the parcel is the customer’s responsibility.
Pre-orders for special quantities or bespoke items will require a 50% non-refundable deposit paid in advance and the items will be non-returnable.
You must email info@minimumworld.com for approval before returning any items and, if approved, follow the procedure below:
We reserve the right to refuse to refund any items which are returned to us in an unacceptable condition, or have not been approved by Minimum World as returnable. You will be notified by email if this applies to any goods you have returned to us, and if you would like these items sent back to you then we may request that you cover the delivery cost.
Please send your returns to the address below:
Minimum World – Returns Department
Prospect House 2
Little Money Road
Loddon Industrial Park
Loddon
Norwich
Norfolk
NR14 6JD
United Kingdom
If you have received a faulty or unsatisfatory item then please see the FAULTY PRODUCTS section of these Terms and always Contact Us before returning a faulty product.
Please read our Trade Returns Policy for further information.
FAULTY PRODUCTS
Any issues with the order/products received must be raised with Minimum World Ltd within 14 days of receipt. Any faulty products reported within this timeframe will either be replaced, refunded, or a store credit will be issued. If Minimum World Ltd requires a faulty product to be returned then the cost of return postage will be reimbursed (up to a pre-agreed value), but you must email info@minimumworld.com for approval before returning any faulty products.
THIRD PARTY SITES
Our site and social media pages may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own policies, standards and terms and that we do not accept any responsibility or liability on their behalf. Please check their relevant policies and T&Cs before you submit any personal data to these websites.
INTELLECTUAL PROPERTY RIGHTS
Minimum World is a registered trademark. You are not permitted to use any applicable Minimum World trademarks, or other intellectual property, without our approval.
HOW TO CONTACT US
Please send any queries or comments by email to info@minimumworld.com, by completing a Contact Us form, or by writing to us at the address below:
Minimum World Ltd
Prospect House 2
Loddon Industrial Estate
Little Money Road
Loddon
Norwich
NR14 6JD
United Kingdom
If you are unable to resolve your query by these methods then you may reach our customer services team on (+44)(0)1508 528950 between the hours of 10am-3pm on Monday-Friday (excluding public holidays) - we are a small team and may not always have a member of staff available to answer the telephone, in this case you will be prompted to leave a message and we will get back to you as soon as possible. Please note that any usual network charges will apply to calls from UK mobiles/landlines and additional call charges may apply to calls from international destinations.
These Terms were last updated on 24th April 2021
Minimum World Ltd | Company Number 4508799 | UK VAT Number 847 1228 25
