Customer Services
Account Issues
Trouble signing in or managing your account? These quick fixes solve the most common problems.
Signing In
I can't access my account
If you can't sign in, the quickest fix is to reset your password. We'll email you a secure link — please also check your junk or spam folder.
If the email doesn't arrive, the address may have been mistyped when the account was created, or there may be a problem with your account. Contact us and we'll put it right.
Your Details
Changing your email address
Signed in? You can update your email address at any time under Account Information.
Locked out and need your address changed? Contact us and we'll help. You're also welcome to register a new account with your new address — though please note order history can't be transferred between accounts.
Still Stuck?
We're happy to help
Email [email protected] or use our contact form. Our team is available Monday–Friday, 10am–3pm GMT (excluding UK public holidays).