Trade Returns

General returns and cancellations of trade orders will usually be accepted if Minimum World Ltd is notified within 14 days of receipt and the goods are returned still in their original, unopened packaging. The safe return and cost of return postage of the parcel is the customer’s responsibility.

Pre-orders for special quantities or bespoke items will require a 50% non-refundable deposit paid in advance and the items will be non-returnable.

You must email for approval before returning any items and, if approved, follow the procedure below:

  • You must include your business name and order number within the returns parcel, or we may not be able to process it.
  • Returns from multiple orders must be packaged separately and clearly marked with each individual order number.
  • We do not offer a free returns service, so any returns must be returned at your own expense (including any applicable import VAT and customs duty charges for returns from outside of the UK)
  • The goods are your responsibility until they reach our warehouse, so make sure your returned items are packed well and can’t get damaged on the way. We recommend you send returned items via a tracked service and obtain proof of postage from the carrier.
  • We do not offer an exchange service.
  • Refunds will be issued to your original payment method or via a store credit.
  • Items will be refunded at the price you paid and in the currency you paid for them (with any applicable discounts deducted).

We reserve the right to refuse to refund any items which are returned to us in an unacceptable condition, or have not been approved by Minimum World as returnable. You will be notified by email if this applies to any goods you have returned to us, and if you would like these items sent back to you then we may request that you cover the delivery cost.

Please send your returns to the address below:

Minimum World – Returns Department
Minimum World Ltd
Unit B, Norfolk House
Sterling Close
Loddon Industrial Estate
Loddon, Norfolk
NR14 6UG

If you have received a faulty or unsatisfactory item then please always Contact Us before returning a faulty product.

Please read our full Trade Terms & Conditions for further information.