General returns and cancellations of trade orders will usually be accepted if Minimum World Ltd is notified within 14 days of receipt and the goods are returned still in their original, unopened packaging. The safe return and cost of return postage of the parcel is the customer’s responsibility.
Pre-orders for special quantities or bespoke items will require a 50% non-refundable deposit paid in advance and the items will be non-returnable.
You must email firstname.lastname@example.org for approval before returning any items and, if approved, follow the procedure below:
We reserve the right to refuse to refund any items which are returned to us in an unacceptable condition, or have not been approved by Minimum World as returnable. You will be notified by email if this applies to any goods you have returned to us, and if you would like these items sent back to you then we may request that you cover the delivery cost.
Please send your returns to the address below:
Minimum World – Returns Department
Prospect House 2
Little Money Road
Loddon Industrial Park
If you have received a faulty or unsatisfactory item then please always Contact Us before returning a faulty product.
Please read our full Trade Terms & Conditions for further information.