Help and FAQs

Here you'll find our most common questions and answers. You can also search our FAQs using the search bar below.



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Trade FAQs
Which products are trade price?
All products on our trade website are at trade price and available for order.
Can I purchase something non-trade?
Yes. You can either create a separate order on our retail website (you must use a different email) or please email us your request. We can then combine these orders.
How do I create a Trade account?

To become a Trade customer you have to be approved. Please Register an Account and we will get back to you.

I have a retail account, can I login with these details?
No. You will require a separate account for our Retail website and Trade website. You must NOT use the same email address for both accounts.
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Payment FAQs
What payment methods do you accept?
We accept all major debit and credit cards, including American Express, and we also accept payment via PayPal. We do not accept payment by bank transfer...
Do you accept bank transfer?
Apologies as we do NOT accept bank transfer orders at this time.
Can I pay with a credit option? eg 'Klarna'
We currently do not accept any credit payment options. Orders are paid in full before dispatch
What currencies can I place my order in?
We accept payment in GBP, USD, AUD and EUR. You can change the currency by clicking on the flag in the top right corner of our website.
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Health & Safety
How do I safely use wired lights?

Check our Wired Lights Safety Notice for information on light safety.

How do I safely use magnetic discs?

Check our Magnetic Discs Safety Notice for information on small magnet safety.

How do I safely use batteries?

Check our Battery Safety Notice for information on lithium battery safety.

Are the products you sell suitable for children?
All of the products available to purchase on our website are unsuitable for use by children under the age of 14 and are designed for adult collectors only.

Check our Safety Notice for information.

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